Frequently Asked Questions
You'll find the most common questions about all things 'Nakita Ceramics' here. Still wondering about something? Reach out to me here - I'll be happy to help.
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Are your pieces food-safe, dishwasher & microwave safe?
I have always found everything I make to be dishwasher and microwave safe!! That said, It is widely recommended by potters to handwash your pottery to help support their longevity. Personally, I toss mine straight into the dishwasher every time. Its totally up to you and what you feel comfortable doing!
When will I receive my order?
All pieces are pre-made for my monthly drops, so orders ship out quickly! Please allow 2–10 days for your order to be shipped. As soon as your shipping label is created, you’ll receive a tracking number via email. YAY! 🌺
If a piece is Made to Order, it will be clearly noted in the product description. These special pieces take a little more time - usually 3 to 8 weeks for me to craft, glaze, and fire before shipping them your way. Trust me, it’s worth the wait!
Can I return my order?
All sales are final - since each piece is handmade with love and a lot of time, I don’t offer returns or refunds.
That said, your happiness matters! If your order arrives damaged, please send photos within 24 hours of delivery, and I’ll happily send a replacement or issue a refund. (Replacements typically take 3–4 weeks, as I make each one by hand.)
Do you ship internationally?
Yes! Currently I ship within the USA and Internationally to New Zealand, Australia, Canada & the UK! If there is somewhere else you would like me to ship to, just send me a message!
NOTE: International shipping can definitely be a bit pricey (even with the discounts I get through Shopify). Shipping costs are calculated based on the weight of your order and set by the shipping carriers - I don’t make the prices, they do! However, I'm on the constant hunt to always find the most affordable options for you!
* Both domestic & international shipping is calculated by carrier at checkout!
Where are you located?
I'm located in Nashville, Tennessee! But I am originally from Christchurch, New Zealand - hence why I love bringing all the beachy feels into each of the pieces I make!
Other Questions?
I’d love to hear from you! You can message me right here, slide into my DMs on Instagram @nakitaceramics, or shoot me an email at nakitaceramics@gmail.com